Return Policy

General rules: Alfa Chemistry promises that customers who meet the following conditions can contact Alfa Chemistry for return and exchange of goods. 7 days from the date of product sale (subject to the actual date of receipt) you can apply for return and exchange, within 30 days (excluding the customer's personal reasons) you can apply for exchange. The specific return and exchange standards are as follows:

Return Type	Specific Description	Whether to Support Return and Exchange within 7 Days	Whether to Support Exchange within 30 Days	Whether to Charge the Return Shipping Fee	Remark
Quality Problem	The product quality problem refers to the appearance, state, physicochemical properties and other indexes of the product, which are not consistent with the indexes in the product quality standard. The customer provides a photo or atlas that can prove that the product is defective and confirmed by our technical department that the product is defective in quality.	Yes	Yes	No	If the customer is unable to provide the relevant maps or photos, but it is confirmed by our technical department that the quality of the product is defective, it can also be dealt with according to this return type.
Transport Damage	Transportation damage refers to damage, leakage, breakage, fouling, etc. caused in the transportation process. The customer provides photos that can clearly see the problems of the goods, which is confirmed to be transportation damage by our after-sale customer service personnel.	Yes	No	No	If the courier can provide the relevant proof, it will speed up the handling of the problem.
Alfa Chemistry Operation Error	It refers to the mistakes made by the employees of Alfa Chemistry company in making orders, leaving the warehouse, sorting, shipping and so on.	Yes	No	No	Return express delivery must choose our designated express delivery company.
Customer's Reason	The return of the goods caused by the customer's personal reasons must be verified by our after-sales customer service personnel. The specific confirmation contents include but are not limited to the following contents: whether the product belongs to the low temperature transportation preservation, whether the product belongs to the standard product, whether the product is sensitive to light, and whether the product is belongs to custom products, whether the products are opened, etc.; easy to make explosive and easy to make poisonous products are not processed for return; return need to charge the corresponding handling fee, the specific fee should be communicated with our staff.	Yes	Yes	Yes	The express delivery fee shall be borne by the customer, and if the returned product is leaked, damaged or lost during the return process, the customer shall be responsible for it.

Description

Determine the actual date of receipt;
The actual arrival date displayed by the third-party logistics platform shall prevail. If the third-party partner cannot effectively return the date of receipt, Alfa Chemistry customer service manually confirms the actual arrival date based on factors such as distance;
If the customer needs to apply for a refund for the returned product, the customer must return the original invoice provided by us, and after our financial verification, we will refund the payment to the customer's designated account.

In particular, the following circumstances do not apply for return or exchange:

Any reagent products not sold by Alfa Chemistry, which shall be subject to the order confirmation form;
Products that have exceeded the above acceptance period;
The product has no label, or the label has not been identified as belonging to Alfa Chemistry's products;
The original package of the sealed product is opened, and the one-time seal or tape is damaged (except for quality problems);
The product has been used (except quality problems);
The product images and information on the website are for reference only and are not quality issues. Due to the problems such as shooting lights and chromatic aberration of different monitors, there may be a difference between the product image and the actual product, and everything is subject to the actual product;
Alfa Chemistry will not accept the application for return due to the misinformation caused by your technical level, use environment restrictions and the actual situation that does not match your description;
If the returned product contains a gift, the gift must be returned together.